2016-HHS Guidelines – Patient Access to Records

Back in the day, a person stayed with one doctor for many years.  Now, with changes in insurance and a transient population, changes in care providers is common.  Many times an Assisted Living resident may have a doctor they visit and then switch to a doctor that visits them.

It has become more important for patients to have access to their medical records so that they can share them with their new care-givers and doctors.

There was a dream of a national digital system for keeping records that would be accessible to any medical team.  Barriers appeared to block over-all access between providers and systems.  Now, patients want and need to keep their own medical records.

The U.S. Health and Human Services Department has issued new guidelines designed to make it easier for patients to access their medical records says Argentum (Formerly known as ALFA).

doctor-visitAccording to the guidelines, “doctors and hospitals can’t require patients to state a reason for requesting their records and can’t deny access because they believe a patient may be too upset by the information.”

The guidelines also say:

  • A health care provider can’t require patients to pick up their records in person if they ask to have them sent via mail or email, and can’t deny a request for access to health information if the patient has failed to pay medical bills.
  • A doctor or hospital may charge a fee for copying but can’t charge for the cost of searching for data and retrieving it.

Assisted Living Communities can encourage new residents, family members, the POA for Heath Care, to retrieve records for keeping and sharing with doctors.

Click here to learn more about the HHS HIPAA Law Guidelines.

Nurturing, Educating, Serving Families

If you are providing homes for people who need assistance with daily living.  You know how important their family members are.  You know how much they play a part in selecting a home for their loved one.

support-for-seniorMany of those family members helped provide care to your residents before the resident moved in.

Many seniors want to remain in their family home as long as possible before they move into a new home at an Assisted Living Community.  No matter how many fun activities are available at the ALF; how tastier the meals, how much easier it is on the themselves and the family….  resisting change is normal.  Why do we expect seniors and their family members facing health and mobility issues to be any different?

two-guysSo provide help and information to the families now.  When and if they decide to move to a new home, your community will be at the top of their list.

Click here for a newsletter for caregivers.

Research shows that companies lose customers 68% of the time because the customer was displeased with the seller’s attitude.

Incredible! So make sure your customers don’t get the impression that you don’t care!

As marketing guru Robert Grede says, “No matter what your business, if you don’t make your customers feel important they will leave you for a competitor without a second thought.”

West Central Solutions, Inc. is based in Citrus County, Florida and provides project management and on-going over-sight for owners of Assisted Living Facilities.  Contact us to learn more about how we might help your facility grow stronger.

Be a Champion and Meet the Demand for Senior Housing

What are you doing to prepare for the Silver Tsunami?

The first of the Baby Boomers are now Retiring. The average age of entering Assisted Living is 82 to 86. So we have about 20 years to prepare for large increase in demand for senior housing and senior care.

The biggest challenge will not be building enough units. It will be providing affordable care, and training, maintaining and retaining the best staff.

At a November 2015 Florida Assisted Living Association Meeting in Citrus County Florida, West Central Solutions’ President, Theressa Foster, spoke to the professionals about some ideas for meeting the challenges ahead.

We condensed it into this 2 minute video.

New challenges are ahead for the Administrators and Owners of Senior Housing. Combining child care and elder care has been shown to enhance the lives of seniors and the children. This kind of arrangement will also help our front-line staff stay working for us longer.

What other ways can we help address the coming staff shortage? Let’s put our heads together and come up with ideas that will work to reduce costs, improve care, be respectful to residents, and meet the increasing demands.

If you want to see Theressa’s full 11 minute presentation, press play…

ALF Learning Opportunities – November 2015

We would like to share with you two great opportunities to learn and grow… and maybe enjoy some moments with others who are experiencing some of the same things as you.

One is for Caretakers of those with Dementia and One is for Owners, Administrators, and Managers of Assisted Living Facilities.


“Being in a Business that Caters to Senior Housing and How to Be a Champion in Our Industry”

This is FALA meeting that West Central Solutions is proud to host.  It will be held on November 10th, 2015 at 10:00 a.m. at Tuscany on the Meadows in Hernando, Florida.

Theressa Foster, will be sharing some of her vast wisdom at the event.  You won’t want to miss it.  Check out the flyer.

FALA invite – November 2015-11

RSVP to Charlie at 727-942-1993



“Creativity in Dementia Care” is about using Art and Poetry and more in the care of those with Dementia.

The event for caretakers of those with Dementia is a FREE event sponsored by Elder Options and United Health Care.  It will be held on November 12th, 2015 at 8:30 to 2 p.m. in Gainesville.

Creativity in Dementia Care 2015

Sounds like a fun time! Register by calling Tom at 352-692-5226.

Assisted Living Management Company Assembles Advisers

Advisory Team to Lend Expertise to Assisted Living Management Company

What do a CPA, a lawyer, an RN, a psychiatrist and a general contractor have in common? They all are advisers to West Central Solutions, Inc. a Citrus County Florida based, woman-owned, senior housing management company.

Intro Assisted Living Management Advisors-edit

The initial meet and greet gathering May 26, 2015 was held at Tuscany on the Meadows in Hernando, FL. Theressa Foster, president of West Central Solutions addressed the diverse group.

Theressa shown here with Dr. Gurnani, Psychiatrist, Advisor specializing in Geriatric Care.

Theressa shown here with Dr. Gurnani, Psychiatrist, Advisor specializing in Geriatric Care.

“To succeed I know I must surround myself with smart people,” said Theressa Foster “I chose you for your expertise in your field, you intelligence, and your compassion for seniors. Thank you for your willingness to share your knowledge and experience with us.”

Advisors Group Assisted Living Consultants

From Left to Right

Back row name and expertise: Dale Marie Merrill, Legal; John Comer, Accounting; Mike Orlito, Small Business Consultant; Sue Hnat, representing families of seniors; Lynne West, Hospice Care; Jeanne Green, Chamber Ambassador; Dr. Parmanand Gurnani, Senior Mental Health; Michael Wilburn, Construction.

Front row is the West Central Solutions team: Yolanda Lusher, Senior Housing Consultant; Theressa Foster, President/Owner; Susan Straley, Assistant to the President.

Not shown but also Advisers are: Greg Kell, Spiritual; Dean Dickmann, Business.

West Central Solutions provides management and oversight to privately held Assisted Living Facilities in Florida and Colorado. The company is a member of Florida Assisted Living Association, an A rated member of the Better Business Bureau, and active in both the Citrus County Chamber of Commerce and the Greater Hernando County Chamber.

The President serves on several community boards.


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