Nurturing, Educating, Serving Families

If you are providing homes for people who need assistance with daily living.  You know how important their family members are.  You know how much they play a part in selecting a home for their loved one.

support-for-seniorMany of those family members helped provide care to your residents before the resident moved in.

Many seniors want to remain in their family home as long as possible before they move into a new home at an Assisted Living Community.  No matter how many fun activities are available at the ALF; how tastier the meals, how much easier it is on the themselves and the family….  resisting change is normal.  Why do we expect seniors and their family members facing health and mobility issues to be any different?

two-guysSo provide help and information to the families now.  When and if they decide to move to a new home, your community will be at the top of their list.

Click here for a newsletter for caregivers.

Research shows that companies lose customers 68% of the time because the customer was displeased with the seller’s attitude.

Incredible! So make sure your customers don’t get the impression that you don’t care!

As marketing guru Robert Grede says, “No matter what your business, if you don’t make your customers feel important they will leave you for a competitor without a second thought.”

West Central Solutions, Inc. is based in Citrus County, Florida and provides project management and on-going over-sight for owners of Assisted Living Facilities.  Contact us to learn more about how we might help your facility grow stronger.

What One Thing Brings Holiday Cheer to Employees?

Yes!  There is one thing that ALF owners and senior living managers can do to make employees cheer at holiday time.

It is coming to the end of the year and big holiday celebrations. This is the perfect time to spend some relaxed time with your employees, getting to know them. This enhances relationships and builds relationship equity.

Holiday-snow-man

So how do you do this when the budget is tight with holiday pay and employees cashing in their vacation time?

 

 

 

 

Have a POTLUCK.

Don’t use the time to give speeches…

Well, not unless the speech is short and it is full of thanks.   Maybe, if you had a good year or overcame obstacles it is time to remember how great your team is and what you have accomplished.

But keep it short.

Holiday_Potluck

POTLUCKS are affordable ways to increase bonds, build employee engagement and strengthen relationships. All of which reduces employee turnover.

Remember to make holiday time all inclusive. We all think our belief is the right belief yet it is important to remember and respect that others can hold different beliefs. Help all employees feel welcome by including their holidays and traditions throughout the year. More opportunities for POTLUCKS!

And speaking of inclusive…. remember the night staff! Stagger the times of Potlucks or have more than one in a week at holiday time. One for each shift where the owner and/or administrator shows up to chat, give thanks and appreciation.

 

And what better way to bond that by breaking bread together.

Take pictures and share them on the employee bulletin board.

ALF Consultant Potluck Collage4

 

 

 

 

 

 

 

WHO PAYS ??–

Don’t feel that you have to sponsor the main course every time.   If you have enough employees there will be plenty of food without a main course.   If you have enough employees, three or more can go together on providing the main course.

Employees will spend this time together off the clock if they normally take an “off the clock break”.   What we have done in the past is make the speech or any presentation “on the clock” (paid) and the eating and chatting part “off the clock” (unpaid).

West Central Solutions wishes for you that your 2016 is Full of Fun Potlucks with great conversations, laughter, and good food.

HAPPY HOLIDAYS!

balls-christmas

West Central Solutions provides project management and on-going oversight to owners of privately held assisted living facilities.  Sign up to receive more of Theressa’s Tips on Senior Housing… learn more.

Be a Champion and Meet the Demand for Senior Housing

What are you doing to prepare for the Silver Tsunami?

The first of the Baby Boomers are now Retiring. The average age of entering Assisted Living is 82 to 86. So we have about 20 years to prepare for large increase in demand for senior housing and senior care.

The biggest challenge will not be building enough units. It will be providing affordable care, and training, maintaining and retaining the best staff.

At a November 2015 Florida Assisted Living Association Meeting in Citrus County Florida, West Central Solutions’ President, Theressa Foster, spoke to the professionals about some ideas for meeting the challenges ahead.

We condensed it into this 2 minute video.

New challenges are ahead for the Administrators and Owners of Senior Housing. Combining child care and elder care has been shown to enhance the lives of seniors and the children. This kind of arrangement will also help our front-line staff stay working for us longer.

What other ways can we help address the coming staff shortage? Let’s put our heads together and come up with ideas that will work to reduce costs, improve care, be respectful to residents, and meet the increasing demands.

If you want to see Theressa’s full 11 minute presentation, press play…

ALF Learning Opportunities – November 2015

We would like to share with you two great opportunities to learn and grow… and maybe enjoy some moments with others who are experiencing some of the same things as you.

One is for Caretakers of those with Dementia and One is for Owners, Administrators, and Managers of Assisted Living Facilities.

EVENT #1

“Being in a Business that Caters to Senior Housing and How to Be a Champion in Our Industry”

This is FALA meeting that West Central Solutions is proud to host.  It will be held on November 10th, 2015 at 10:00 a.m. at Tuscany on the Meadows in Hernando, Florida.

Theressa Foster, will be sharing some of her vast wisdom at the event.  You won’t want to miss it.  Check out the flyer.

FALA invite – November 2015-11

RSVP to Charlie at 727-942-1993

 

EVENT #2

“Creativity in Dementia Care” is about using Art and Poetry and more in the care of those with Dementia.

The event for caretakers of those with Dementia is a FREE event sponsored by Elder Options and United Health Care.  It will be held on November 12th, 2015 at 8:30 to 2 p.m. in Gainesville.

Creativity in Dementia Care 2015

Sounds like a fun time! Register by calling Tom at 352-692-5226.

Sunflower Springs

Sunflower Springs

8733 W Yulee Dr

Homosassa, FL 34448

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Sugarmill Manor

Sugarmill Manor

8985 S. Suncoast Blvd

Homosassa, FL 34446