Nurturing, Educating, Serving Families

If you are providing homes for people who need assistance with daily living.  You know how important their family members are.  You know how much they play a part in selecting a home for their loved one.

support-for-seniorMany of those family members helped provide care to your residents before the resident moved in.

Many seniors want to remain in their family home as long as possible before they move into a new home at an Assisted Living Community.  No matter how many fun activities are available at the ALF; how tastier the meals, how much easier it is on the themselves and the family….  resisting change is normal.  Why do we expect seniors and their family members facing health and mobility issues to be any different?

two-guysSo provide help and information to the families now.  When and if they decide to move to a new home, your community will be at the top of their list.

Click here for a newsletter for caregivers.

Research shows that companies lose customers 68% of the time because the customer was displeased with the seller’s attitude.

Incredible! So make sure your customers don’t get the impression that you don’t care!

As marketing guru Robert Grede says, “No matter what your business, if you don’t make your customers feel important they will leave you for a competitor without a second thought.”

West Central Solutions, Inc. is based in Citrus County, Florida and provides project management and on-going over-sight for owners of Assisted Living Facilities.  Contact us to learn more about how we might help your facility grow stronger.

Thanksgiving — 3 Ways to Thank Caregivers

This Thanksgiving we will be pausing and giving thanks. Not only for our health, our families and friends, and our country….

Young care assistant introducing herself.

We are sooo grateful for the staff and volunteers who care for those who need a little or a lot of help.  From the person who mops up the spill to the person who fixes the meals, does the laundry, holds the hand, and wipes the bottom,  THANK YOU.

Thanksgiving is the perfect time to:

“Express our gratitude to those who care for others as a profession or as volunteers. Compliment the good works of caregivers for our children and frail elders…..those caring individuals who clean the bottoms of babies and the bed-ridden, and help nurture and stimulate their minds. They deserve the kindnesses of family members and neighbors all through the year, but especially at holiday time.”  Jack Levine, 4Generations Institute

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Think of specific things they do that are helpful, then describe it and say thanks!

 

A kind word that is not a general thanks but a specific observation can light up a person’s day.  We don’t do this often enough.  “Carol, I have seen how you listen carefully to Jane and be so patient with her.  Thank you for showing the care that makes this place a special place for our residents.”

 

Color it!

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Write it down in a colorful 3×5 card, draw stick figures of what they do well or color them a flower that they can post on their wall and look at again and again.  You are taking the time to –  notice and appreciate.  That is what counts, not your artistic talent.

Picture it!  Catch them doing something great and take a picture of them doing it.
Give them a copy and tell them how the work they do is important to creating a special home for the residents and good place to work for the staff.
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If it is shareable, ask them permission to share it on facebook or in promotions because what they do is so important to making the building a cozy and caring home.

 

So this week be sure to give thanks.  And mark time in your calendar to observe every week to observe and give thanks.   We must continue every week to not only observe and appreciate, but to let those front-line workers, the managers and administrators of our independent living, assisted living, memory care, and palliative care know… we see you, we appreciate what you do.

Be a Champion and Meet the Demand for Senior Housing

What are you doing to prepare for the Silver Tsunami?

The first of the Baby Boomers are now Retiring. The average age of entering Assisted Living is 82 to 86. So we have about 20 years to prepare for large increase in demand for senior housing and senior care.

The biggest challenge will not be building enough units. It will be providing affordable care, and training, maintaining and retaining the best staff.

At a November 2015 Florida Assisted Living Association Meeting in Citrus County Florida, West Central Solutions’ President, Theressa Foster, spoke to the professionals about some ideas for meeting the challenges ahead.

We condensed it into this 2 minute video.

New challenges are ahead for the Administrators and Owners of Senior Housing. Combining child care and elder care has been shown to enhance the lives of seniors and the children. This kind of arrangement will also help our front-line staff stay working for us longer.

What other ways can we help address the coming staff shortage? Let’s put our heads together and come up with ideas that will work to reduce costs, improve care, be respectful to residents, and meet the increasing demands.

If you want to see Theressa’s full 11 minute presentation, press play…